Speak to the docket desk
Send the purchase order, the supplier confirmation or a short description of the shipment and the desk will open a docket. Messages are read during business hours, and replies carry the docket reference so that the thread stays easy to follow.
Common questions
Start with the purchase order and the supplier confirmation. If mark instructions, packing details or a draft invoice already exist, send those too. The desk will reply with a short list of any missing sheets and an expected date for the completed run.
A straightforward run is usually prepared within two to three business days once the full document set is on the desk. Files with unfamiliar goods or incomplete origin evidence take longer, and the desk will say so up front rather than promise a date it cannot keep.
No. The desk prepares the entry pack and the duty file so that a licensed broker or the client entry team can submit them cleanly. The submission and the legal declaration remain with the client and the appointed broker.
What to expect when you write
Every message that reaches the desk is read by a member of the docket team, not by an automated system. A first reply usually confirms that the message has arrived and asks for any missing sheets. If the enquiry is clear and the documents are attached, the reply may go further and confirm the docket reference, the name of the person handling the file and the expected completion date.
Where a shipment is urgent, say so in the subject line and include the carrier name and the cut-off date. The desk will tell you honestly whether the run can be completed in time. It is better to receive a clear no than a hopeful yes that fails at the port, so the team would rather set a realistic date at the start than explain a missed one later.
Visiting the Kwun Tong unit
The unit at Rm FTY-A(98) 1/F Union Hing Yip Fty Bldg, 20 Hing Yip St, Kwun Tong, Hong Kong - 999077, Hong Kong (HK) receives visitors by appointment during business hours. Because the bench holds client documents, visits are arranged in advance so that the team can prepare the relevant docket and keep other files out of the meeting. Call +19208047740 or send a message to support@metisapex.buzz to arrange a time.